Effective Date: 06 October, 2025
At EchoXM, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our site, you consent to the practices outlined below.
1. Information We Collect
Personal Information
We collect details necessary to process your orders and provide a smooth experience, including:
- Contact details: name, email, phone number
- Order information: billing and shipping addresses, payment details
- Account data: username, password, and related account settings
Non-Personal Information
We also gather data that helps us improve your experience, such as:
- Usage data: IP address, browser type, pages visited, and session duration
- Cookies & tracking technologies: used to remember preferences, analyze traffic, and enhance site functionality
2. How We Use Your Information
- Order Processing: To confirm, ship, and manage your purchases.
- Customer Support: To assist with inquiries, returns, and product help.
- Service Improvement: To understand user behavior and improve site performance.
- Marketing & Communication: To send product updates, offers, or newsletters (you may unsubscribe anytime).
- Legal Compliance: To meet regulatory obligations and enforce our Terms and Conditions.
3. Sharing of Information
We value your trust and only share information when necessary:
- Service Providers: With trusted partners for payment processing, logistics, and delivery services.
- Legal Requirements: When disclosure is required by law or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale, customer data may be transferred securely.
4. Data Security
We employ standard industry security measures, including encryption and secure servers, to protect your data. However, no online system is completely secure.
- User Responsibility: You are responsible for keeping your account credentials private and notifying us of any unauthorized activity.
5. Your Rights & Choices
- Access & Updates: You may review or modify your account and personal details anytime.
- Opt-Out: You can unsubscribe from marketing communications via the link in our emails.
- Cookies: You may disable cookies through browser settings, but doing so may limit certain site features.
6. Children’s Privacy
EchoXM does not knowingly collect data from children under 13. If such information is found, it will be promptly deleted.
7. Policy Updates
This Privacy Policy may be updated periodically. Any revisions will be posted here with a new effective date. Continued use of the site after updates means you accept the revised terms.
8. Contact Us
For questions, concerns, or privacy-related requests, contact us at:
📧 Email: support@echoxm.com