Refund and Returns Policy

Effective Date: 06 October, 2025

Thank you for choosing EchoXM. We’re committed to providing premium car audio products and ensuring every customer is fully satisfied. If you’re not completely happy with your purchase, our Refund and Returns Policy ensures a simple, transparent process.

1. Returns

Eligibility

  • Returns are accepted within 30 days of receiving your order.
  • Items must be unused, in original packaging, and include all manuals, cables, and accessories.
  • Custom or special-order products are not eligible for return.

How to Start a Return

  1. Email us at 📧 support@echoxm.com with your order number and reason for return.
  2. We’ll provide a Return Authorization (RA) number and shipping instructions.
  3. Pack your item securely with the receipt and RA number.
  4. Ship it to the address we provide.
    (Return shipping costs are the customer’s responsibility unless the item is defective or sent in error.)

2. Refunds

Processing

  • Once we receive and inspect your returned item, we’ll process your refund to the original payment method.
  • Please allow 7–10 business days for the refund to appear, depending on your payment provider.

Non-Refundable Items

  • Shipping and handling fees are non-refundable.
  • Used, damaged, or incomplete products may not qualify for a full refund.

3. Exchanges

Eligibility

  • Exchanges are accepted within 30 days of delivery.
  • Please follow the return process and place a new order for the replacement item.

How to Exchange

  1. Contact us at 📧 support@echoxm.com with your exchange request.
  2. Return the original product following the instructions provided.
  3. Place a new order for the replacement item on our website.

4. Defective or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 7 days of delivery.
  • Provide your order number, description of the issue, and photos if available.
  • We’ll arrange a replacement or full refund, including return shipping when applicable.

5. Contact Us

For any questions about returns, refunds, or exchanges, please reach out to:

📧 Email: support@echoxm.com

Thank you for shopping with EchoXM. Your satisfaction is our top priority — we’re here to ensure your car audio experience is smooth, reliable, and rewarding.